Need a mechanical repair? Follow these self service steps to start a claim.
SilverRock will take care of the rest!

For a list of covered components Click Here

For additional coverage information Click Here

Step 1:
Locate a Repair Facility
Click Here to Find a Repair Facility to locate an In-Network vendor near you. If your vehicle is broken down or further driving could cause more damage, Click Here to learn more about tows
Step 2:
Take Your Vehicle to the In-Network Repair Facility
Shop times will vary, call in-network repair facility for an appointment.
Step 3:
The Facility Will Diagnose Your Vehicle
When the problem has been diagnosed, have the in-network facility call SilverRock to start the claim The in-network facility should call 877-584-3848866-628-3905 for approvals before any repairs have started

Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs!

Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare® plan you purchased?

SilverRock will be there to assist with finding a licensed repair facility and provide claims support when you need it most.

Need help? Click to text us!